LA NOSTRA FLOTTA

Reservation confirmation

• Reservations made on our website are subject to confirmation. This confirmation is sent to the email address provided by the customer at the time of the request.
• The car models shown on our website are intended to serve as examples and may be exchanged for others with similar characteristics. We never guarantee a brand, colour, model or type of fuel.
• It is possible to return the car outside office hours, subject to prior authorization. The renter is responsible for the vehicle at all times, even when it is returned outside these hours.
• Cars cannot be taken out of the island for any reason.
• No refunds are made once rental has started.
• Maximum rental duration by booking 30 days.

Driver age

• Drivers must be at least 19 years old and have held a driving licence for at least one year.
• Drivers under the age of 25 are charged a young driver fee of 7€ per day with a minimum of 25€ per rental.

The price includes:

• Unlimited mileage (UM)
• VAT
• Quick pick up service at the airport
• Quick collection service at the airport
• Full insurance (SCDW): Covering damage to the bodywork, wheels, glass, mirrors, underside of the car, running boards. 
• Additional driver free
• Hassle free

Under no circumstances the below is included:

• Reckless driving or driving under the influence of alcohol or other drugs
• Traffic Fines
• Damages inside the car are not covered by any insurance
• The car's lack as, trays, beacon or other accesories (in case of missing beacon a tax of 50€ will be applied).
• The wrong refuelling and the wet or lost keys. 
• In case of the electric vehicles: Any insurance covers road asistace in case that the electic vehicle has low batery. It doesen't includes theft, loss, and breakage of the charging cable. 
• In case of convertible cars (Cabrio): Any insurance covers damage on the roof or rear window. The customer is responsible for the total cost of the repair.

Method of payment

• Payment is by credit or debit card. Only VISA and MASTERCARD are accepted.

Cancellations: Reservations initially paid in full

• You can cancel your reservation with a minimum of 3 hours before the pick-up date and time. The total amount paid will be refunded.
• Failure to remove the vehicle on the agreed date and time, and / or cannot provide us with the necessary documentation, and / or do not have a credit card with sufficient funds, we reserve the right not to deliver the vehicle. If that is the case: We pledge to return the amount paid minus the cost equivalent to 2-day rental

No Show

It is considered "no show" when:

• You cancel the reservation but not inform us at least 3 hours before the start date of hire.
• You don’t remove the vehicle on the agreed date and time
• You cannot provide the necessary documentation to remove the vehicle
• You don’t have a credit card with sufficient funds.

In these cases, the equivalent of 2 days rental cost will be charged.

We reserve the right not to deliver the vehicle to a customer if it does not reach the time set on your reservation, despite possessing all the necessary documentation and a credit card with sufficient funds to leave the security deposit. In such case, unless the booking has been cancelled previously customer you will be charged the equivalent of 2 days rental cost.

Modify reservation

You can modify your reservation contacting us by telephone or email. If you want to change any aspect that may affect the rental price (for example, the place of collection / return, the type of vehicle or the length of rental), you will be charged according to the published price, which may be different from that initially paid.

Our prices are based taking into account the date and time of pickup and return established in the reservation. If you return the vehicle before or removed later than the scheduled time, we will not make any refund for the portion of the unused hours.

Delivery (pick-up)

• Staff from Autos Menorca will be waiting for the customer in the Meeting point in the airport's public parking in front of the arrivals terminal (passing the ticket machine) where they will deliver the car.
• Autos Menorca staff will have the rental agreement ready and customer will only have to sign. We will also provide the customer with the parking ticket and key of the car. Parking cost will be covered by Autos Menorca, customers have 20 minutes to leave the car park
• Hours for the Menorca Airport service are 7.00 a.m.-10.00 p.m. Car pick-ups and drop offs after 10.00 p.m.are considered outside office hours and a €35 fee will be charged for this service.

Return (drop-off)

• The customer just has to return the car in the same car park where they picked up it (P1 arrivals car park).  The staff from Autos Menorca will be waiting for them to collect the car. As customers have to bring back the car full they will just have to give us the key & go.
• The vehicle must be returned to the same office where it was picked up by the time agreed upon in the contract.
• We allow a grace period of 59 minutes starting at the pickup hour in the rental agreement. After this time, you will be charged for an extra day.
• Vehicles may be returned to a different office from where they were picked up for a € 50 surcharge. 
• No refunds are made once rental has started.

Fuel Policy 

• Our prices do not include fuel.
• The cars are delivered FULL of fuel. Only the missing fuel will be charged in case that the vehicle is not returned as the same level as it was delivered.
• Please note that due to logistical reasons, fuel prices can be higher that of the petrol station.

Electric vehilces

• The vehicles have to be returned as same level of charge that they were delivered. If the vehicle is returned unless this level, we will charge the difference. 
• The full batery charged will cost depending of the capacity of the vehicle's batery

Vehicle geolocation

The car can be geolocated in real time by Owners Cars at any moment. At the moment of signing the terms and conditions of the rental agreement, the customer accepts to be informed and agree to that geolocation.

Extra Services

• Baby seat, booster seat: € 8 each/day, maximum of € 50/rental.
• Outside office hours’ charge: € 35.00 (VAT included), just to the airport from 10:00 p.m.
• Drop Off (one way) €50.00 (VAT included)
• Delivery service to hotels and harbours: € 35 (pick-up and return)
• Young Driver: 7€ per day with a minimum of 25.00€/rental (under 25, over 19)
• Traffic Fine Management: €25. This fee will be charged if you receive a traffic ticket during your rental, such as speeding or parking tickets. Please note that this fee does not pay the fine 

Reservation confirmation

• Reservations made on our website are subject to confirmation. This confirmation is sent to the email address provided by the customer at the time of the request.
• The car models shown on our website are intended to serve as examples and may be exchanged for others with similar characteristics. We never guarantee a brand, colour, model or type of fuel.
• It is possible to return the car outside office hours, subject to prior authorization. The renter is responsible for the vehicle at all times, even when it is returned outside these hours.
• Cars cannot be taken out of the island for any reason.
• No refunds are made once rental has started.
• Maximum rental duration by booking 30 days.

Driver age

• Drivers must be at least 19 years old and have held a driving licence for at least one year.
• Drivers under the age of 25 are charged a young driver fee of 7€ per day with a minimum of 25€ per rental.

The price includes:

• Unlimited mileage (UM)
• VAT
• Quick pick up service at the airport
• Quick collection service at the airport
• Full insurance (SCDW): Covering damage to the bodywork, wheels, glass, mirrors, underside of the car, running boards. 
• Additional driver free
• Hassle free

Under no circumstances the below is included (the exclusions indicated apply whether or not roadside assistance has been contracted. If the cause of assistance is negligence, the customer must assume the cost) :

• Reckless driving or driving under the influence of alcohol or other drugs
• Traffic Fines
• Damages inside the car are not covered by any insurance
• The car's lack as, trays, beacon or other accesories (in case of missing beacon a tax of 50€ will be applied).
• The wrong refuelling and the wet or lost keys. 
• In case of the electric vehicles: Any insurance covers road asistace in case that the electic vehicle has low batery. It doesen't includes theft, loss, and breakage of the charging cable. 
• In case of convertible cars (Cabrio): Any insurance covers damage on the roof or rear window. The customer is responsible for the total cost of the repair.
• Road assistance unless the road assistance coverage is purchased. In case of not purchasing the road assistance there is a 250€ deposit.
• Damage due to negligence or misuse of the vehicle, such as continuing to drive after a puncture, causing damage to the tire or other vehicle components due to not stopping driving at the moment of the breakdown.
• Negligence such as locking the car with the keys inside, in which case the cost of assistance must be paid.

Method of payment

• Payment is by credit or debit card. Only VISA and MASTERCARD are accepted.

Cancellations: Reservations initially paid in full

• You can cancel your reservation with a minimum of 3 hours before the pick-up date and time. The total amount paid will be refunded.
• Failure to remove the vehicle on the agreed date and time, and / or cannot provide us with the necessary documentation, and / or do not have a credit card with sufficient funds, we reserve the right not to deliver the vehicle. If that is the case: We pledge to return the amount paid minus the cost equivalent to 2-day rental

No Show

It is considered "no show" when:

• You cancel the reservation but not inform us before the start date of hire.
• You don’t remove the vehicle on the agreed date and time
• You cannot provide the necessary documentation to remove the vehicle
• You don’t have a credit card with sufficient funds.

In these cases, the equivalent of 2 days rental cost will be charged.

We reserve the right not to deliver the vehicle to a customer if it does not reach the time set on your reservation, despite possessing all the necessary documentation and a credit card with sufficient funds to leave the security deposit. In such case, unless the booking has been cancelled previously customer you will be charged the equivalent of 2 days rental cost.

Modify reservation

You can modify your reservation contacting us by telephone or email. If you want to change any aspect that may affect the rental price (for example, the place of collection / return, the type of vehicle or the length of rental), you will be charged according to the published price, which may be different from that initially paid.

Our prices are based taking into account the date and time of pickup and return established in the reservation. If you return the vehicle before or removed later than the scheduled time, we will not make any refund for the portion of the unused hours.

Delivery (pick-up)

• In the airport car park will be waiting for our shuttle bus that will take them to our offices. This service is permanent so there are hardly any waiting times.
• The courtesy bus schedule is 07: 00h to 22: 00h (For drop off from May to October 6.00h to 22.00h). We do deliveries and drop offs out of time, after 10pm, applying a charge of € 35.00 for this service.

Return (drop-off)

To return the car, customers will only have to park the car outside our offices where they will pick up the Shuttle service to the airport.

• The vehicle must be returned to the same office where it was picked up by the time agreed upon in the contract.
• We allow a grace period of 59 minutes, starting at the pick up time in the rental agreement.  After this time, you will be charged for an extra day.
• Vehicles may be returned to a different office from where they were picked up for a € 50 surcharge. 
• No refunds are made once rental has started.

Fuel Policy 

• Our prices do not include fuel.
• The cars are delivered FULL of fuel. Only the missing fuel will be charged in case that the vehicle is not returned as the same level as it was delivered.
• Please note that due to logistical reasons, fuel prices can be higher that of the petrol station.

Electric vehilces

• The vehicles have to be returned as same level of charge that they were delivered. If the vehicle is returned unless this level, we will charge the difference. 
• The full batery charged will cost depending of the capacity of the vehicle's batery

Extra Services

• Baby seat, booster seat: € 8 each/day, maximum of € 50/rental.
• Outside office hours’ charge: € 35.00 (VAT included), just to the airport from 10:00 p.m. 20€ for drop off between 6.00 a.m. and 7.00 a.m. (Available from May to October)
• Drop Off (one way) €50.00 (VAT included)
• Delivery service to hotels and harbours: € 35 (pick-up and return)
• Young Driver: 7€ per day with a minimum of 25.00€/rental (under 25, over 19)
• Traffic Fine Management: €25. This fee will be charged if you receive a traffic ticket during your rental, such as speeding or parking tickets. Please note that this fee does not pay the fine.
• Road assistance coverage: 5€ per day with a minimum of 15€ per rental. If this service is not purchased, there is a deposit of 250€.
• Extra cleaning for excessive dirt: 50€-100€

Reservation confirmation

• Reservations made on our website are subject to confirmation. This confirmation is sent to the email address provided by the customer at the time of the request.
• The car models shown on our website are intended to serve as examples and may be exchanged for others with similar characteristics. We never guarantee a brand, colour, model or type of fuel.
• It is possible to return the car outside office hours, subject to prior authorization. The renter is responsible for the vehicle at all times, even when it is returned outside these hours.
• Cars can not be taken out of the island for any reason.
• No refunds are made once rental has started.
• Maximum rental duration by booking 30 days.

Driver age

• Drivers must be at least 19 years old and have held a driving licence for at least one year.
• Drivers under the age of 25 are charged a young driver fee of 7€ per day with a minimum of 25€ per rental.

What does the price include

• Unlimited mileage (UM)
• VAT
• Compulsory civil unlimited liability insurance and local taxes
• Comprehensive insurance with excess, these are detailed below: 

Excess

• Groups A-B-C-CA-CE = 1100,00 VAT INCLUDED (by car)
• Groups D-DA-E-EA = 1175,00 VAT INCLUDED (by car)
• Groups F-FA-G-JA-R-RA-DE-EE = 1468,00 VAT INCLUDED (by car)
• Groups Z-ZE-ZA-KA-HA-LA = 2700,00 VAT INCLUDED (by car)

Optional Insurances

• If you want to enjoy a worry-free stay on Menorca, we recommend full coverage (SCDW). For just €18.15 a day, this includes wheels, glass, mirrors, underside of the car, running boards, and clutch damage. In the case of vehicles with 9 seats the insurance will be 25 euros a day. 
• You can reduce your liability to “0” excess by taking SCDW insurance. Customers who do not take any insurance are required to leave a deposit by credit card (only Visa and Mastercard accepted) for the total amount of the excess.
• In case of not purchasing our full insurance without excess, damages caused for environmental disaster such as hail storms or other atmospheric phenomenon are not covered and any damage caused will be deducted from the franchise amount.
• In case of not purchasing the road assistance coverage, it will be blocked a deposit of 250€ in the card of the main driver.

Under no circumstances the below is included (the exclusions indicated apply whether or not roadside assistance has been contracted. If the cause of assistance is negligence, the customer must assume the cost):

• Reckless driving or driving under the influence of alcohol or other drugs
• Traffic Fines
• Damages inside the vehicle
• The car's lack as, trays, beacon or other accesories (in case of missing beacon a tax of 50€ will be applied).
• The wrong refueling and the wet or lost keys. 
• In case of the electric vehicles: Any insurance covers road assistace in case that the electric vehicle has low battery, and theft, loss or breakage of the charging cable. 
• In case of convertible cars (Cabrio): Any insurance covers damage on the roof or rear window. The customer is responsible for the total cost of the repair
• Road assistance unless the road assistance coverage is purchased.
• Damage due to negligence or misuse of the vehicle, such as continuing to drive after a puncture, causing damage to the tire or other vehicle components due to not stopping driving at the moment of the breakdown.
• Negligence such as locking the car with the keys inside, in which case the cost of assistance must be paid.

Method of payment

• Payment is by credit card. Credit card has to be from the main driver.
• Only VISA and MASTERCARD are accepted.
• We can accept payment by debit card, Visa Electron and in cash if you take out SCDW coverage.

Cancellations, "No Shows" and changes in reserve

Cancellations: Reservations initially paid in full

• You can cancel your reservation with a minimum of 3 hours before the pick-up date and time. The total amount paid will be refunded.
• Failure to remove the vehicle on the agreed date and time, and / or can not provide us with the necessary documentation, and / or do not have a credit card with sufficient funds, we reserve the right not to deliver the vehicle. If that is the case: We pledge to return the amount paid minus the cost equivalent to 2 day rental

No Show

It is considered "no show" when:

To cancel the reservation but not inform us before the start date of hire, or do not remove the vehicle on the agreed date and time, or
You can not provide the necessary documentation to remove the vehicle, or you do not have a credit card with sufficient funds name of the principal driver.
In these cases the equivalent of 2 days rental cost will be charged.

We reserve the right not to deliver the vehicle to a customer if it does not reach the time set on your reservation, despite possessing all the necessary documentation and a credit card with sufficient funds to leave the security deposit. In this case, unless the booking has been canceled previously you will be charged the equivalent of 2 days rental cost.

Modify reservation

You can modify your reservation by telephone or mail. If you want to change any aspect that may affect the rental price (for example, the place of collection / return, the type of vehicle or the length of rental), you will be charged according to the published price, which may be different from that initially paid .
Our prices are based taking into account the date and time of pickup and return established in the reservation. If you return the vehicle before or removed later than the scheduled time, we will not make any refund for the portion of the unused hours.

Delivery (pick-up)

• In the airport car park will be waiting for our shuttle bus that will take them to our offices. This service is permanent so there are hardly any waiting times.
• The courtesy bus schedule is 07: 00h to 22: 00h (For drop off from May to October 6.00h to 22.00h) . We do deliveries and drop offs out of time, after 10pm, applying a charge of € 35.00 for this service.

Return (drop-off)

To return the car, customers will only have to park the car outside our offices where they will pick up the Shuttle service to the airport.

• The vehicle must be returned to the same office where it was picked up by the time agreed upon in the contract.
• We allow a grace period of 59 minutes, starting at the pick up time in the rental agreement.  After this time, you will be charged for an extra day.
• Vehicles may be returned to a different office from where they were picked up for a € 50 surcharge. 
• No refunds are made once rental has started.

Fuel Policy 

• Our prices do not include fuel.
• The cars are delivered FULL of fuel and you will be charged the amount of the deposit. Upon returning the vehicle if it's returned FULL will be refunded the amount charged, if the car is not returned FULL you will be refunded the amount of FUEL left in the car.
• Please note that due to logistical reasons, fuel prices can be higher than the petrol stations.

Electric vehilces

• The vehicles have to be returned at the same level of charge that they were delivered. If the vehicle is returned unless this level, we will charge the difference. 
• The full batery charge will cost depending on the capacity of the vehicle's battery

Vehicle geolocation

The car can be geolocated in real time by Owners Cars at any moment. At the moment of signing the terms and conditions of the rental agreement, the customer accepts to be informed and agree to that geolocation.

Extra Services

• Baby seat, booster seat: € 8 each/day, maximum of € 50/rental.
• Outside office hours charge: € 35.00 (VAT included), just to the airport from 10:00 p.m. 20€ for Drop off between 6.00 a.m. 7.00 a.m. (available from may to october)
• Additionals drivers: € 5/day, maximum of € 50/driver.
• Drop Off (one way) €50.00 (VAT included)
• Delivery service to hotels and harbours: € 35 (pick-up and return)
• Additional insurance full cover (SCDW) including (SRC): € 18,15./day maximum 250€. In the case of 9-seater vehicles there is no maximum insurance and the price is 25€ per day.
• Young Driver: 7€ per day with a minimum of 25.00€/rental (under 25, over 19)
• Damage Management: €50
• Traffic Fine Management: €25.  This fee will be charged if you receive a traffic ticket during your rental, such as speeding or parking tickets. Please note that this fee does not pay the fine.
• Road assistance coverage: 5€ per day with a minimum of 15€ per rental.